| CORE
VALUES |
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Ethical and Legal behavior |
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Customer Focus |
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Profitability / Cost consciousness |
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Employee Development |
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Teamwork |
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Positive Attitude |
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Continuous Process Improvement |
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Innovation |
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Speed
& Responsiveness |
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Ethical and
Legal behavior |
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We do not act rightly because we have virtue
or excellence, but we have these because we
have acted rightly.
Aristotle
We at NJI Life believe that strong
adherence to ethics promote a culture of trust
and credibility and on credibility depends the
goodwill. In situations when we are confronted
with issues which put profitability against
credibility we feel better off choosing credibility.
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Customer Focus |
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There is only one valid definition of business
purpose: to create a customer.
Peter Drucker
Customer satisfaction is at the heart of competitive
battle. We at NJI Life believe that when you can
get on top of customer satisfaction, with measurable
results, you are giving your company the best
possible chance for a lasting success.
As they say “customer satisfaction is a
recipe for success - but a much harder dish to
cook”. When it comes to customer satisfaction
every single individual in the organization needs
to be ready for it and going for it. It requires
a culture where emphasis is to serve first. |
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Profitability / Cost consciousness |
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There is one and only one responsibility of
business – to use its resources and engage
in activities designed to increase its profits
so long it stays within the rules of the game.
Milton Friedman
At NJI Life we duly recognize the role of profits
and have established profit as our key goal. However,
profits are obtained through better management
of resources, innovation, cost rationalization,
higher productivity, waste elimination, process
improvements, employee development and higher
customer satisfaction. |
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Employee Development |
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Skilled people become the only sustainable
competitive advantage.
Lester Thurow
At NJI Life we believe that people are the biggest
and the most important resource to be developed.
The focus of our human resource development
is on developing the individual as a whole and
not merely his skills.
It's our job to help each of our employees to
reach the peak of their potential. We believe
we cannot fail if we have a group of well developed,
well directed, motivated, excited and happy
people, working hard to reach their own individual
goals.
Moreover, we believe if the organization develops
the individual, it is only natural that the
individual will contribute towards the development
of the organization.
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Teamwork |
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When was ever honey made with one bee in a
hive?
Thomas Hood
Teamwork is effectively working with others towards
shared goals. We believe group mind can be far
more intelligent than the individual. When teams
operate at their best the results can be more
than simply Additive - they can be Multiplicative.
The best talent of one person when added to another
produces results far beyond what any one person
might have done alone. |
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Positive Attitude |
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There is little difference in people, but
that little difference makes a big difference.
The little difference is attitude. The big difference
is whether it is positive or negative.
W. Clement Stone
We believe that positive attitude is very important
ingredient in the success formula. By positive
attitude we mean everyone from top to bottom performing
all organizational responsibilities and duties
with a positive mindset - never negative.
You can have a positive attitude without talent
and you can have talent without a positive attitude,
but things really start happening when you have
a positive attitude combined with talent.
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Continuous Improvement |
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If you do what you’ve always done,
you’ll get what you’ve always gotten.
Anonymous
Continuous improvement is the key to
reach and stay at the top in any industry. At
NJI Life we encourage a culture where process
improvement is taken as a regular feature
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We take process improvements proactively to
enhance value addition, eliminate waste, improve
turn around time, increase resource utilization
and enhance customer satisfaction to achieve
excellence in whatever we do.
Simply speaking we expect our employees to come
to work every day to do it better not just to
do it again.
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Innovation |
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When fate hands you a lemon, make lemonade.
Dale Carnegie
At NJI Life, based on our awareness of customer
needs, we generate and implement innovative
solutions to improve customer satisfaction.
We understand that we operate in a dynamic industry
where rapid change is a constant source of challenge
and opportunity. We embrace new ideas and believe
that competitive advantage comes from innovation.
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Speed &
Responsiveness |
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An organization's ability to learn, and translate
that learning into action rapidly, is the ultimate
competitive advantage.
Jack Welch
At NJI Life we not only emphasize on learning
faster but also on acting faster. The true test
of any organization’s potential lies in
its ability to finish a task in the minimum possible
time. As the pace of the change has grown tremendously,
fast turn around time has become vital in all
aspects of business.
At NJI Life we believe for a sustainable and decisive
competitive advantage it is absolutely important
to maintain a low turn around time when responding
to the needs of the customers, stakeholders and
new market opportunities. |
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